Contact CCEF

Find our returns and refund policy here.

Digital downloads can be accessed through your CCEF user account. 

• Visit www.ccef.org and click on “Login” (upper right corner of the page). 
• Enter in the email and password you used to make your purchase. 
• Once logged in, click on your name and then select “Files/Downloads” (upper right hand corner of the page). 
• In the Files/Downloads section, navigate to the resource you are looking for and click the green download button to begin your download.

If you purchased individual sessions:

• After purchasing your download you’ll be brought to an “Order Completion Page”
• To access your files click on the “Download” link to start your product download.
• Alternately, you can click on your name on the menu bar and select "Downloads" from the drop-down menu. On the "Files/Downloads" page, locate the resource you wish to download and click the "Download" link to start your product download.

If you’re on a Mac:

• Open up “Finder”
• Check your “Downloads” folder
• Double click on your file and then it should open up in iTunes

If you’re on a PC:

• Open up “My Computer”
• Open your “Downloads” folder
• Right click on the file and open it up in Windows Media Player (or iTunes is you use that media player)
• If you would like to listen to it on an iPad, iPhone or iPod, you are still going to have to complete the steps above on a computer and then sync your iPad to your iTunes library.
• Once you have moved your download to iTunes, then you can plug your iPad, iPhone, or iPod into your computer’s USB drive.
• After you adjust the syncing options in iTunes to your specific device, then you will be able to click “Sync” and your audio will be transferred over.

If you purchased the Zipped conference audio files:

If you’re on a Mac:

• Open up “Finder”
• Check your “Downloads” folder
• Double click on the zipped file and then it should automatically unzip the folder.
• Hover over the folder, click to pick it up, and then drop it into the iTunes application.

If you’re on a PC:

• Open up “My Computer”
• Open your “Downloads” folder
• Right click on the unzipped file and choose “unzip.”
• Right click on the unzipped folder and open it up in Windows Media Player (or iTunes if you use it)

If you would like to listen to it on an iPad or iPod, you are still going to have to complete the steps above on a computer and then sync your iPad to your iTunes library.

How to access articles:

Individual articles

• After purchasing your download you’ll be brought to an “Order Completion Page”
• To access your files click on the “Download” link to start your product download.
• Alternately, you can click on your name on the menu bar and select "Downloads" from the drop-down menu. On the "Files/Downloads" page, locate the resource you wish to download and click the "Download" link to start your product download.

If you’re on a Mac:

• Open up “Finder”
• Check your “Downloads” folder
• Double click on your file and then it should open up in Preview

If you’re on a PC:

• Open up “My Computer”
• Open your “Downloads” folder
• Right click on the file and open it up in Adobe Reader (if you don’t have Adobe reader then you can download it for free here)

If you’re on a Mac:

• Open up “Finder”
• Check your “Downloads” folder
• Double click on the zipped file and then it should automatically unzip the folder.
• Double click on your file and then it should open up in Preview

If you’re on a PC:

• Open up “My Computer”
• Open your “Downloads” folder
• Right click on the unzipped file and choose “unzip”.
• Right click on the file and open it up in Adobe Reader (if you don’t have Adobe reader then you can download it for free here)
• If you would like to read your articles on an iPad, then you will still need to complete the steps above on a computer. You will also have to download a third party app.
• The iPad itself does not have a pdf viewer but there are ways around this through free third party apps such as Dropbox. You can find more information by clicking on the link.
• You will be able to upload your articles from your computer to the online Dropbox website.
• Then you will be able to access the article through the iPad app.

Here are steps you can take to resolve payment issues:

• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date?
• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available or credit limit. Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
• Contact your bank about payment authorizations and reserved funds. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date?
• Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.

• Go to www.ccef.org and click on "Login" at the upper right of the page.
  • If on a mobile device, the "Login" button may be under the "Menu" section on the upper left-hand side of the screen.
• Click “Create an Account" and enter in your information. Click “Submit” when finished.
• Click on “My Account” at the upper right of the page to access your account. 
• You may place any orders while logged into your new user account.

• Go to www.ccef.org and click on “Login” at the upper right of the page.
• Enter your user name and password.
• Click the green “Log In” button.
• Click on your name and select "My Profile" at the upper right of the page.
• Once in your account, you will see options for the different sections you can access in your account.

Please make sure you are logged in to your CCEF user account. If you visit our website without logging in, our system has no way to tell that you are an active subscriber. You can access your JBC Archive online using the steps below:

• Visit www.ccef.org and click on “Login” (upper right corner of the page). 
• Enter in the email and password you used to make your purchase. 
• Once logged in, click on your name and then select “JBC Archive” (upper right hand corner of the page). 

Our print and digital subscriptions are sold separately and are nontransferable. In order to “switch” subscription types, you will need to cancel one and purchase the other (see cancellation instructions below). 

For individual subscribers, it is possible to have both print and digital access at the same time. You will find our subscription options here.

• Log in at www.ccef.org. 
• Click “My Account” in the upper right corner of the page.
• In your account, click on the “JBC Subscriptions” tab. 
• Click on “Cancel” to the right of your JBC Subscription.
• Once your subscription is canceled you will not receive any further issues.

Find our copyright permissions policy here.

Our website and social media channels host books and content that are written or produced only by our faculty and staff. 

While we know there are many other wonderful works available, we are unable to vet everything in the marketplace and find it wisest to maintain our mission by hosting only those resources authored by our faculty, staff and invited writers.

We do not sell or distribute the minibooks from our Glenside office, however, there are a number of purchasing options available to you through our publishers and distributors. We encourage you to reach out to them directly with questions:

• Phone: (336) 378-7775 or Email: customerservice@newgrowthpress.com
• Titles: You can purchase individual titles through New Growth. 
• Display Units: Display units can be purchased through New Growth for a variety of display needs.
• Discounts: New Growth also offers discounts for a variety of ministry settings (churches and ministries, military personnel and military chaplains). Please see the "Discounts" section of their contact page.

• Phone: (800) 631-0094 or Email: orders@prpbooks.com
• Titles: A number of our individual titles can be purchased through P & R.

• Phone: (888) WTSBOOK or Email: support@wtsbooks.com
• Titles: You can purchase individual titles or bulk quantities of minibooks through WTS Bookstore.
• You can also view sample excerpts from minibooks by clicking on the individual minibook and selecting the Sample button.
• Display Units: Display units for 25 books can be purchased through WTS Bookstore.